Thomas Custom Builders Modified Processes


Our primary focus is the health and safety of our clients and our team. We’ve updated our processes to rely more on technology. We’ll be enforcing physical distancing through every phase of work, and will carefully adhere to the guidance of the CDC. With the help of technology and physical distancing, we can safely and conveniently provide exceptional designs and a finished project that is second-to-none.

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Virtual Consultations: We are using the Zoom platform to “virtually” connect with potential clients. This tool will allow us to “meet” about your project without actually meeting in person. At our scheduled time, we link up and the process begins!

In-Home Consultations and Measure Meetings: Assuming you are comfortable with an in-person meeting, we will come to your home to introduce you to Thomas Custom Builders and discuss any constraints related to your vision and existing home conditions. For your safety and ours, we will ask that everyone wear masks and maintain a minimum of six feet of distance. Additionally, we ask that you have the project area opened up. Our goal is to minimize our contact with surfaces within your home.

Design Inspiration: We’ll ask you to research and share pictures of rooms you love. These can be through a Houzz ideabook, Pinterest board or links to webpages. We’ll trade emails to clarify the look and function of your space to create a computer-aided design (CAD) that will help you visualize the finished project.

Site Walk-Through:  When it is safe to do so, we will schedule a site walk-through with you and the TCB Team. For your safety and ours, we will ask that everyone wear masks and maintain a minimum of six feet of distance. Additionally, we ask that you have the project area opened up. Our goal is to minimize our contact with surfaces within your home. If an in person meeting is not possible, we will make arrangements for a virtual walk-through.

Selections:  We provide a project specific selections list to help streamline the selection process and connect you with our suppliers/vendors. Some showrooms may still be closed so we encourage you to reach out to the contact listed prior to visiting the location.

Construction:  Our field crew and Project Manager will take all necessary precautions to ensure your family Is safe throughout the project. We will limit client interactions as well as the number of workers on the job site. Our crew will practice personal sanitation by wearing masks, booties and gloves. They will wash hands frequently and/or use hand sanitizer. If they are not feeling well, they will stay home. We will continuously analyze onsite conditions and are always available to address any questions or concerns you may have. Our goal is to not just meet but to exceed your expectations.

At this time of uncertainty, we wish you the best and appreciate your continued support.


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